At St John Ambulance (NI) we take your privacy very seriously and are committed to protecting the security of your personal information.
This Policy explains how we, St John Ambulance (NI), may collect and use the information you give us, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.
This Policy contains the following sections:
1. Who We Are
St John Ambulance (NI) is a registered charity in Northern Ireland (charity number NIC 103839). We are also a company limited by guarantee (company number NI 039213).
2. What Type of Personal Information is Collected from You
The personal information we collect from you is limited to what is necessary to enable us to carry outthe purposes for which it is collected. The type of personal information we collect depends on the context of your interactions with St John Ambulance (NI) and the choices you make, including your privacy settings.
The data we may collect, store and use can include the following:
- Name and contact information. We may collect your first and last name, title, job title and company name, email address, postal address, phone number and other similar contact data.
- Payment information. We collect data necessary to process your payment if you purchase one of our goods or services or make a donation, such as your payment instrument number (such as a credit card number or bank account number) and the security code associated with your payment instrument.
- Whether you are a U.K. tax payer for claiming gift aid.
- Any personal information which you choose to provide us with in correspondence with you.
- Photographs, videography and CCTV footage.
- Your I.P. address (or Internet Protocol Address). This is a unique address that computing devices such as personal computers, tablets, and smartphones use to identify itself. An I.P. address is analogous to a street address or telephone number and could therefore be used to identify you.
- We may collect other online identifiers including cookies, the internet browser and devices you are using and the pages you visited on our website and how long you visited us for.
You have choices about some of the personal information we collect. When you are asked to provide personal information, you may decline. Please note that if you choose not to provide personal information that is necessary to enable us to carry out your request - for instance, to make a donation, for information, to book first aid cover for an event, or to purchase one of our products or services, such as booking a training course, - we may not be able to fulfil that request.
We may provide links via St John Ambulance (NI) website to other websites. The privacy practices of these third-party websites are outside our control and in these cases you should check the privacy notices of any third-party websites before disclosing any personal information.
3. How We Collect Your Information
There are various ways you might share your personal information with St John Ambulance (NI), depending on how you interact with us. At present we offer the following channels of communication (though not all may be available to you and will depend on the reason for your contact with us):
- Websites - online forms
- Paper forms
- Call handling by our Receptionist
- Face to face
For instance, you might provide personal information when making a donation to us through our websites, by text, by telephone or by completing a direct debit form which you send to us by post.
You might send us an e-mail requesting support with a product or service, such as booking first aid cover for an event, or booking a training course, and personal information might be collected by us to enable us to deal with your enquiry.
When you visit our website, we may use marketing analytics products and providers to measure the effectiveness of our websites, which may entail the collection of personal information in the form of online identifiers.
- Someone who may post a photograph or information relating to you to our social media platforms.
- Publicly-available information such as newspaper or online media items; public posts on LinkedIn or social media; open government databases such as Companies House; databases of grant-funding opportunities and other data in the public domain.
4. How We Use Your Personal Information
There are various ways in which we may use or process your personal information. We list these below and the legal basis we rely on in each case.
Where you have provided your consent, we may use and process your personal information to:
- Contact you from time to time about our campaigns, activities, ways you can support St John Ambulance (NI) (such as volunteering opportunities and fundraising appeals), events, products, services, youth programmes or information and know-how which we reasonably think may be of interest to you. Please be assured that we will not spam you and such communications will be aligned to the consent you have given us.
- Promote St John Ambulance (NI) campaigns, activities, ways to support St John Ambulance NI (such as volunteering opportunities and fundraising appeals), events, products, services, youth programmes or information and know-how, using a review you have written, a case study about you, photograph or video footage featuring you. These may be featured in social media, printed and digital media, television and radio communications.
- Set up and administer a membership for our Cadets or Badgers programmes in relation to a person aged under 18.
- Enrol and administer you as a St John Ambulance (NI) volunteer.
- Provide you with medical diagnosis and treatment.
You can withdraw your consent at any time by contacting us using the details provided within section 5 below (‘Your Right To Withdraw Consent To Processing Of Personal Information’) or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
- We may use and process your personal information to perform a contract with you (or a contract made with someone else which requires us to provide goods or services to you, such as a training course) and to fulfil and complete your orders for goods, services, venue hire, and other transactions entered into with us.
We may use and process your personal information where it is necessary for us to carry out activities which are in our legitimate interests as a charity. The main legitimate interests we rely on are:
- To fulfil the charitable purposes of St John Ambulance (NI) by fundraising through donations, events, sales of supplies and training courses and by sustaining and raising the profile of our organization through careful marketing and other activities.
- To operate lawfully and effectively and to administer all aspects of our business as a charity.
- This includes the administration of our volunteers and the membership of the Commandery of Ards, Order of St John.
Processing donations and legacies
We will process your personal information to fulfill your request to make either a one-off or regular donation to us and to carry out reasonable administration of your donation, which could include thanking you and confirming your direct debit details with you. Where you have made a gift-aid declaration this will include processing your information to enable us to claim gift-aid. We will also process personal information where reasonably required to administer a legacy that has been left to St John Ambulance (NI).
Processing membership subscriptions
We will process your personal information to fulfil your request to pay for a membership of our Cadets or Badgers programmes relating to a child under 18 and to carry out reasonable administration of their membership, including communicating with you about activities, camps and training.
Supporting customers and supporters with requests for information
We will process your information to fulfill your request for information about becoming a supporter (for example, a volunteer or donor), campaigns, activities, events, products, services, youth programmes or information and know-how.
Supporting customers with orders of first aid supplies, booking first aid cover for events, booking training courses and other enquiries
We will process your personal information to respond to any correspondence you send us and fulfill the requests you make to us, both before and after purchase. We will also process your personal information to carry out reasonable administration of your order or booking.
Processing necessary for us to understand and respond to customers’ and supporters’ needs
We may process personal information to analyse, evaluate and improve your customer/supporter experience of our services and web-sites and to improve our products and services (we will generally use data amalgamated from many people so that it doesn’t identify you personally).
You may choose to give us feedback on any of your experiences with St John Ambulance (NI) and your feedback together with any personal information you provide will enable us to analyse, evaluate and improve your customer/supporter experience and to respond to you as appropriate.
We may undertake market analysis and research (including contacting you with customer/supporter surveys) so that we can better understand you as a customer/supporter and provide tailored information, products and services that we think you will be interested in. We will only send marketing communications to you if you have provided your consent for us to do so or in certain cases, if we have a legitimate interest in doing so.
Processing necessary for us to promote our business, products and services and measure the reach and effectiveness of our campaigns
We may send you marketing information from time to time after you have purchased a product or service from us or made a purchasing enquiry, closed your browser with items in your shopping basket or requested other information of interest in a business context. We will only contact you with information about our own products, services and any other information we believe may be of interest to you (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time. Please see section 13 for information on how to do this (‘Your Rights in Connection with Personal Information’).
We may also contact you from time to time with marketing information (unless you object) if you are acting on behalf of a business or where we have obtained your business contact details from a data broker or public business directory. In relation to any such information we send by email or SMS, we will include an option allowing you to object to receiving future messages by unsubscribing.
We may contact you with targeted advertising delivered online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.
We may process your personal information to identify and record when you have received, opened or engaged with our website or electronic communications.
We may use photographs or video footage which feature you, but which do not identify you by name, to promote St John Ambulance (NI).
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
We may have to verify the accuracy of information that we hold about you and create a better understanding of you as a customer/supporter.
We may process your personal information for network and information security purposes, for example, for us to take steps to protect your information against loss, damage, theft or unauthorised access.
We may process your personal information to comply with a request from you in connection with the exercise of your rights. For example, where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request.
We may process your personal information to inform you of updates to our terms and conditions and policies.
Processing necessary to protect our premises, property and people
We may process personal information for crime prevention and detection purposes and to keep our people safe.
We may process your personal information to comply with our legal requirements (for example, to contact you if there is an urgent safety or product recall notice and we need to tell you about it).
Other grounds for processing
Sometimes we will need to process your personal information if, for example, there is an urgent safety or product recall notice and we or the manufacturer of the product needs to tell you about it, or for life saving medical diagnosis and treatment purposes.
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in accordance with this Policy, where this is required or permitted by law.
5. Your Right to Withdraw Consent to Processing of Personal Information
If you have consented to the collection, processing and transfer of your personal information for a specific purpose(s), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Officer by email -email@example.com or by post- marked for the attention of the Data Protection Officer at St John Ambulance, Erne, 35 Knockbracken Healthcare Park, Saintfield Road, Belfast BT8 8RA.
As quickly as possible and in any event within 30 days of receiving notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to (unless we have another legitimate basis for doing so in law). Please note that if you ask us to stop sending marketing information we will update our records to stop further mailings as quickly as we can, but you may still receive further mailings which were already in progress prior to your asking us to stop for up to 2 months.
The withdrawal of your consent will not affect the lawfulness of our processing based on your consent before you withdrew your consent.
6. Data Sharing
We will not sell or share your information to third parties, except to law enforcement or statutory organisations, when there is a legal requirement to provide it.
Data transfers to parties outside the EU
We will not transfer or share your personal information with any party outside the EU.
We do not use profiling as a means of analysing data to improve the targeting of communications in direct marketing.
8. How Long We Keep Your Personal Information For
We will only retain your personal information for as long as necessary forthe purposes we collected it for, as set out in ourData Retention Schedule, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
For further information about the retention period in a particular case, please contact our Data Protection Officer by email -firstname.lastname@example.org or by post - marked for the attention of the Data Protection Officer at St John Ambulance (NI), Erne, 35 Knockbracken Healthcare Park, Saintfield Road, Belfast BT8 8RA.
9. How We Keep Your Data Safe
St John Ambulance (NI) would like to reassure you that we use appropriate security measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures may include, but are not limited to, a range of organisational safeguards such as staff training, and duties of confidentiality.
10. Changes to Your Personal Information
Please let us know if your contact information changes so that we can ensure that our records are accurate and up to date. You can request that we change your contact details by contacting our Data Protection Officer by email -email@example.com or by post- marked for the attention of the Data Protection Officer at St John Ambulance, Erne, 35 Knockbracken Healthcare Park, Saintfield Road, Belfast BT8 8RA.
11. Your Rights in Connection with Personal Information
By law you have the right to:
- Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for process it.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please send a written request to our Data Protection Officer by email -firstname.lastname@example.org or by post - marked for the attention of the Data Protection Officer at St John Ambulance (NI), Erne, 35 Knockbracken Healthcare Park, Saintfield Road, Belfast BT8 8RA..
We will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).
14. Right to Make a Complaint
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:
Information Commissioner’s Office
14 Cromac Place